Thread: Round 2 brass in the US steals my money

Originally Posted by Happy

This Will be a point of contention . I know the Internet is awesome . You can find stuff to buy and information easy as . Would anyone not stop to think can I keep an NZ er employed by buying off a shop here that has infrastructure, rent to pay employs a few of us pays taxes etc This buying offshore Directly because I may save what a few bucks helps NZ how ? I know our guys will charge more but how's what yr doing helping the country I get the guys who have invested here to bring the stuff in I know the prices cos I m good at research to but still give the locals a chance they absorb these risks . The penalty is you pay a bit more the reward is you build a relationship locally and get knowledge and don't suffer these problems. As I said point of contention let's all shop offshore then see what stays available here PS no personal attack intended just puttin it out there !!!

Happy

It's a two way street and competition should always be encouraged.

I'd be Happy to support NZ business and I do in many many cases, However theres a growing number of local business people who think it's their right to provide appaling service and at the same time rip off their Customers, fellow New Zealanders.
These people I do not and will not ever support.

For example I recently imported a Multi Media Bluetooth Motorcycle Helmet from a US retailer. The cost including $100 shipping to my door was a tad over $600nzd. This helmet arrived 7 days after payment was made. Email communications were very good and they followed up a week after I recieved the goods to see if I was satisfied with them.

Before I ordered this equipment over the internet I had approached the local Suzuki Stealership with the full expectation I could purchase said goods locally through them as this equipment is avalible here in NZ already. After much prompting and me chasing them up for over two weeks they finally quoted me $1400nzd and a 6 to 8 week wait time.
The two things that made these retailers stand out from each other and played a big part in my decision of where I will spend my money was.
The US Retailer gave me very good service even though I never met them face to face and quoted a reasonable price and delivery time.
The local Suzuki Stealership gave me very poor service face to face and quoted an outrageous price and delivery time.
To me this was the "Big F*ck Off and Stop Waisting Our Time" quote.

So the US retailer not only won on price but also won hands down on Service even though he was half way around the globe and we'd never met. No brainer really.

Why am I buying more and more online?
I get good service.
The prices are good.
And I can save my self the greif of being dicked around by the local guys who just dont give a shit about their Customers!
And for me It's not just about saving a few bucks.

That said there are a few local guys who I always support and buy from for the same reason.
They always give me good service and good prices.
If all local guys had business models like this I would never buy online.
Sadly thats no longer the case here in NZ.

Cheers
Pete