Thread: Round 2 brass in the US steals my money

Originally Posted by P38

Happy

It's a two way street and competition should always be encouraged.

I'd be Happy to support NZ business and I do in many many cases, However theres a growing number of local business people who think it's their right to provide appaling service and at the same time rip off their Customers, fellow New Zealanders.
These people I do not and will not ever support.

For example I recently imported a Multi Media Bluetooth Motorcycle Helmet from a US retailer. The cost including $100 shipping to my door was a tad over $600nzd. This helmet arrived 7 days after payment was made. Email communications were very good and they followed up a week after I recieved the goods to see if I was satisfied with them.

Before I ordered this equipment over the internet I had approached the local Suzuki Stealership with the full expectation I could purchase said goods locally through them as this equipment is avalible here in NZ already. After much prompting and me chasing them up for over two weeks they finally quoted me $1400nzd and a 6 to 8 week wait time.
The two things that made these retailers stand out from each other and played a big part in my decision of where I will spend my money was.
The US Retailer gave me very good service even though I never met them face to face and quoted a reasonable price and delivery time.
The local Suzuki Stealership gave me very poor service face to face and quoted an outrageous price and delivery time.
To me this was the "Big F*ck Off and Stop Waisting Our Time" quote.

So the US retailer not only won on price but also won hands down on Service even though he was half way around the globe and we'd never met. No brainer really.

Why am I buying more and more online?
I get good service.
The prices are good.
And I can save my self the greif of being dicked around by the local guys who just dont give a shit about their Customers!
And for me It's not just about saving a few bucks.

That said there are a few local guys who I always support and buy from for the same reason.
They always give me good service and good prices.
If all local guys had business models like this I would never buy online.
Sadly thats no longer the case here in NZ.

Cheers
Pete

Roger that but you forgot one thing Either a ph call or email or visit to the owner director or even MD of Suzuki Nz so there's feedback and possibly change ?? Good service and bad service must be reported because they have no idea otherwise. I tell my suppliers they ve done well and also when I think their operation is a shambles Works for me. I m not abusive though just the facts.