Thread: Do we get any after-sale service ?

Good day Henry,

I want to say thanks for taking the time to investigate. Your response and efforts give me hope that there is still people out there willing to walk the extra mile for their customers and lifelong brand supporters.

The cartridge (Sake pro hunter) not pushing far enough up in the magazine (5) and then being missed by the receiver on closure was demonstrated in the shop and I did replicate it again on return.

The store had no concern or interest in the fact that I could replicate the problem and their only real response was ”Importer could not find the fault”

My biggest disappointment was the fact that I received a blank stare and no further actions or even words except for ”Sorry we can’t help”

I have also had some time on hand lately and decided to put the experience behind me and are now in the market for something new, from anywhere but the Gun dealer in the City.

Think the one thing we can take away from this is to maybe contact customers and discuss the issue with them while investigating as it seems a decent discussion between the three parties might have resolved the problem.

I thank you for your kind offer and hope that next time I run into a problem (fingers crossed) I will come across somebody like you, who actually takes 5 min to investigate the customers concerns.

Your company should be proud of you! But not proud of the way they delt with this one.

Kind regards,

Peter