Thread: Badlands pack/ gear warrantry

Under the NZ Consumer Guarantees Act [I think], your contract is with the retailer/shop you bought it from. They are required to put it right! No need for the wholesaler, no need for the importer, no need to go all the way back to the manufacturer. And if they dont put it right, or repair it to satisfaction then they are required to refund your money. But first you have to give them the opportunity to correct the problem, in a timely fashion, not 6 months down the track.
Sadly it seems you may have purchased it from Cunting and Fisting - good luck getting any decent after sales service.