Thread: Blown suppressor baffle - Launched 20m downrange

Originally Posted by DPT

Hello Roarless,

I am sorry you have not had satisfactory aftersales service from us, it is definitely not the way we want our customers to feel.

We did try to call you back multiple times but for whatever reason the calls did not go through, so just on closing we emailed you. The reason for the straight to the point reply by email was, I could identify with reasonable confidence (from the photos you sent me) that this failure was caused by corrosion. This failure is not a faulty product or faulty material related failure. The reason I came to this conclusion with my first assessment of the failure, is we have 50,000 ish suppressors out there and we have seen plenty of failures relating to misuse, from suppressors being plugged with material, suppressors not being screwed on, bullet strikes, etc etc, As well as corrosion. During our product development we have put the suppressors through some pretty hard failure testing and seen how the material fails. Failures caused by fatigue or the alloy being put over its rated strength, breaks differently to corrosion related breaks, it fractures differently and is very obvious for me to identify. We would have loved to have gotten the damaged baffle back to look over it and definitively confirm the cause of failure, but given it had already been machined out in your lathe that is not possible.

With the hopes of moving forward, please send the suppressor back to us, we will disassemble it, clean it and go over it to make sure it is sound. Also feel free to send back any other dpt suppressors you have, at the same time and we will do the same to them.

As a side note to all the other readers, we have always offered a free suppressor disassembly service, feel free to come in if you have a suppressor with stuck baffles and we will sort it out.

Cheers
Darren

you cannot ask for better service than that...good on you Darren.