Thread: Broken vortex red dot

Originally Posted by dannyb

Why would you need receipts for a "lifetime" warranty ? Surely they can tell by the serial number if it's a gray import ? No hate, not trying to start a war, genuinely curious

Fair question @dannyb

Not all Vortex Optics have a serial number eg, monoculars, bino's tripods..etc. Because there are private individuals and retailers buying the Vortex gear from overseas and not from a Vortex Authorized dealer who is supplied by the Vortex Au/NZ agent, they are required to return the item back to the retailer in the country or origin. The issue gets tricky when an individual resells the item on the secondhand market and them requires lifetime warranty - that outcome will be decided by the Au/NZ agent.

https://vortexoptics.com/vip-warranty
INTERNATIONAL VIP WARRANTY
The Vortex Worldwide Lifetime VIP Warranty covers your purchase worldwide through the distributor or dealer in the country where you purchased your product.


Distributors and dealers in countries other than where you made your purchase may apply service charges due to different rules and regulations in that country. We recommend you make your purchases from your local distributor or dealer to ensure you get the best service should there ever be a need.


Products shipped from the USA out of the country are considered Gray Market Products and are not covered by this warranty.

I'm pleased to say I'm happy to help out where I can with Vortex.