Burris Forever Warranty Claim

So I have inherited a Burris XTR 3-12X50. The scope is in as new condition, except the crosshairs are 'fuzzy' and almost look as though they are overlapping (Hard to describe and cant get an image, sorry). Nonetheless, the scope has clearly not stood the test of time internally.

I am wondering if anyone here has had success claiming their forever warranty and can let me know what the process is like?

Can I just pop into a local gun store and begin the claim, or do I need to email Baretta directly? I have all the original packaging, just no receipt.

Cheers

Have you tried adjusting the reticle focus, what you are describing could be attributed to this . . . .

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Originally Posted by Tentman

Have you tried adjusting the reticle focus, what you are describing could be attributed to this . . . .

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Yup have played around with all that. Not a focus issue. There is the solid, main crosshair, and this is completely outlined by a fuzzy exterior, it almost looks as if the crosshairs have 'bled out'.

now way back when and i dont know if it is still done or has been phased out.
burris duplex reticles were hammered flat rather than the wire being stretched. (ok not a great description)
so in order to keep the reticle as strong as possible the reticle has the same amount of "wire" in the thinner part of the reticle as the outer wire its just flatted out and stretched further towards the lenses. i have seen them get damp and they get "hairy looking"
its because the edges of the reticle are oxidising

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Originally Posted by gonetropo

now way back when and i dont know if it is still done or has been phased out.
burris duplex reticles were hammered flat rather than the wire being stretched. (ok not a great description)
so in order to keep the reticle as strong as possible the reticle has the same amount of "wire" in the thinner part of the reticle as the outer wire its just flatted out and stretched further towards the lenses. i have seen them get damp and they get "hairy looking"
its because the edges of the reticle are oxidising

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Hairy is a good description, that would match up with what this reticle looks like..

if thats the case, good luck. it needs the reticle replacing and new dry nitrogen fill

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Originally Posted by gonetropo

if thats the case, good luck. it needs the reticle replacing and new dry nitrogen fill

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Will see how I go, sounds like a manufacturer deficit to me 🤣

how old is the scope, if its >20 years old then its a bit tough calling it a manufacture defect.
however i got an exchange scope from burris 2 years back no problem for a scope with an electrical fault on the illuminator and it was well over 10 years old.

I took one into HNF and got a new in box replacement of a current model. Scope wouldnt hold zero

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Originally Posted by ZQLewis

how old is the scope, if its >20 years old then its a bit tough calling it a manufacture defect.
however i got an exchange scope from burris 2 years back no problem for a scope with an electrical fault on the illuminator and it was well over 10 years old.

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Yeah that's fair, scope would be from about 2010, so getting on. What was the process like for your scope?

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Originally Posted by matto1234

I took one into HNF and got a new in box replacement of a current model. Scope wouldnt hold zero

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Thanks, that's good to know. Think I will pop into my local HNF and see how things go from there

Report back on your experience please

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Originally Posted by fawkes

Report back on your experience please

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Yup will do

I had an an early 80's burris that the reticle canted. Took it into the local HnF not expecting much. They sent it back to Beretta NZ, who replaced it with a similar current model. Can't ask for much better than that.

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Originally Posted by NZShoota

I had an an early 80's burris that the reticle canted. Took it into the local HnF not expecting much. They sent it back to Beretta NZ, who replaced it with a similar current model. Can't ask for much better than that.

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Bloody good service that!

few years back bought a second hand burris FF2 and it wouldnt hold zero . took it to H&f . took a bit of talking as they didnt sell it to me but they sent it away and 3 weeks later got a brand new one no questions asked . i can vouch for there warrantee

I brought a rifle with a burris scope that had a loose lens, I took it into Hunting and Fishing, they called up the burris agents and 2 weeks later I had a new scope in hand, a slightly different model but brand new.
bloody good to deal with

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Originally Posted by sig4x4

few years back bought a second hand burris FF2 and it wouldnt hold zero . took it to H&f . took a bit of talking as they didnt sell it to me but they sent it away and 3 weeks later got a brand new one no questions asked . i can vouch for there warrantee

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Originally Posted by 20 Bore

I brought a rifle with a burris scope that had a loose lens, I took it into Hunting and Fishing, they called up the burris agents and 2 weeks later I had a new scope in hand, a slightly different model but brand new.
bloody good to deal with

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The Burris warranty sounds better than the Leupold one...
Leupold fixes the scopes that come in, while Burris replaces them with a same/new model.

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Originally Posted by Hermitage

The Burris warranty sounds better than the Leupold one...
Leupold fixes the scopes that come in, while Burris replaces them with a same/new model.

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The Burris warranty is sounding like a big draw card to the brand. Great to hear other have had a good warranty experience

Not necessarily, ive had leupold replace binos with a brand new product so id guess the same with scopes if there is enough wrong

I've had it done on my sixX about 4 years ago.

All I had to do was post it to Beretta nz and pay the postage one way. Took a couple of months but got it back all squeaky clean etc and I'm not the first owner like the OP.

Would not hesitate to recommend burris to anyone especially the older stuff.

A couple years ago I lent one of my 338-06ai’s to a buddy. He managed to drop it out of a ladder stand. It landed on one of the scope bells and corner of the butt stock. Scope was a Burris 3x9 full field and the stock was a choate plastic. Sent the scope into Burris and they replaced it no questions asked…that scope was mangled too! My friend went to the choate factory for a new stock..told the lady he broke the one I had…she said”that ain’t supposed to happen!” Then gave him a free replacement. It’s good to know there are still places with good customer service.

My old Mauser was totally unscathed by its crash on the rocks…

A couple of weeks back i brought a scope for my Bergara takedown and it came with a tag around the scope saying, "No Questions asked".. So I'm happy with that.:thumbs:

Mine was a 1.5-6 x42ish illuminated #4 variant that the switch failed on. (obsolete model no direct replacement)
Local H & F sent it back for me, Got a call or email a week later offering me a choice of a Veracity 2-10X42 FFP or a Signature HD 3-15 Illiminated.
did some google research and asked for the veracity. Turned up a few days later. Really impressed with the glass in that.
Z

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Originally Posted by ZQLewis

Mine was a 1.5-6 x42ish illuminated #4 variant that the switch failed on. (obsolete model no direct replacement)
Local H & F sent it back for me, Got a call or email a week later offering me a choice of a Veracity 2-10X42 FFP or a Signature HD 3-15 Illiminated.
did some google research and asked for the veracity. Turned up a few days later. Really impressed with the glass in that.
Z

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Two good options to pick from. Sounds like some great customer care

Dropped the scope of at the local HNF today. Said they will send it away. Will post the outcome when I know. Cheers all

Yeah I've used the Burris warranty once on a scope I got second hand. Shop sent it away and I had a new replacement within 2 weeks. Excellent service and the reason why I now have a bunch of Burris scopes, also bought a bunch of Leupold scopes happy with all the reputation of their warranty service but worried now that the new distributor won't keep up that level of service