Was it purchased second hand or new? If new and paid for via eftpos often the bank transaction is enough to convince them, or at least should be enough to get a copy of the receipt from the retailer. If purchased new and it had the defect from new (obviously if it's paint flecks inside the glass) then point out to them that it was never fit for the purpose it was sold for and under the CGA it should be replaced or repaired, CGA rights can not be overwritten or removed by a warranty.
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