Thread: Bushnell's 'BS' Warranties

Well that was an interesting conversation.
@Hermitage, I spoke with the lady you spoke to, and had a detailed review of what you think you heard. The guy I normally deal with (the Brand Manager) wasn’t there today but going forward you might like to contact him next week when he’s back. He is the expert on the warranties.

I don’t have the time or inclination now to write down everything that we discussed but the gist of it is that no one knows where you are getting this annual shift of date of warranty eligibility. It doesn’t exist. She is adamant that was not what she told you. The young lady was not sure if the eligibility date was April 2017 or April 2018 (it’s 2017) but she tells me it doesn’t shift every year as you claim.

Since Vista reorganised its optics brands in 2020 - including Bushnell - there have been lots of changes in the US warranty setup, which is driving downstream changes in the various overseas jurisdictions overseen by agents. There have been changes to warranties in New Zealand to reflect this, exactly the same way that Vortex Aus/NZ (Extravision) has been changing its warranties to better reflect the North American situation. Extravision has changed it’s Vortex warranty just recently after a good couple of years of problems because consumers get confused between the North American and local warranty cover. The brand manager at Ampro reorganised Bushnell warranties not long ago.

The bottom line is that you were told that you need a purchase receipt from a valid NZ retailer to be able to prove that this product is supported by Ampro. If you bought the product through TradeMe as I am led to believe then you can go back to the seller and see if he has one. If you can’t prove eligibility, then you have no case. I understand we are talking about a 6 year old cheap and cheerful AR-223 scope? That cost like $300 brand-new and you probably paid half that for? That’s what they go for on here…

That said, if you had a high end scope, were a good customer and had approached the matter sensibly then I very much doubt you would’ve had a problem.

If I catch up with the Brand Manager next week and he tells me you’re blabbing a load of nonsense on internet forums, I’ll let you know. Maybe you’ve just misunderstood what you’ve been told.

But seeing as how you don’t give a shit what I think then none of this matters eh…