Thread: Cautionary tale of poor quality product from Spika.

Originally Posted by Tahr

Go back to them and say that you are claiming "Consequential loss" for the 'scope the under CGAct.
If they turn you down you have the option of taking the matter to the Disputes Tribunal.

Remedies for damage or other loss

Sometimes a faulty product will cause damage or loss to your customer’s other belongings or property — known as consequential loss. If this happens, you need to compensate the customer for the damage.

For example, if a faulty dishwasher floods the kitchen, the business that sold the dishwasher must pay to fix any water damage to the flooring — and give a remedy for the faulty dishwasher.

Thanks for this, I have sent them a copy of the relevant document just now and will see how they respond.