I never import firearms but I have imported a few machineries from around the globe
Customs can randomly appoint a broker or customs agent for you if you ask for it when they call you,
or you could use your own broker or google one.
Customs will send you a letter with a case number
and your agent or broker will need that case number and they will handle it for you
From memory, my broker fee was $500+gst each time.
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