Thread: Extravision/vortex warranty

I am currently waiting for extravision to send me a new pair of binos.I sent them straight to there Auckland warehouse in early March and after 6 emails throughout then and now the only conclusion i have came to is that they are waiting for new stock to come I was just wondering if anyone else has had troubles with extravision
Or vortex binos.

We source our vortex products USA wholesale and look after the customer locally avoiding the headache you’re facing. I feel for you having to deal with a foreign (Australian) company for warranty issues.

@Haydenp

Firstly, where did you purchase your binos? This is really important, as there is an ongoing battle between the likes of 55six / Broncos etc who import direct, and the middle man in Aussie (ExtraVision).

One rule to remember:

MAKE A BIG FUCKING FUSS

Don't email, ring the bastards. Get on the phone to ExtraVision in Queensland.

Talk to the guy in the current thread in the Community Section here: https://www.nzhuntingandshooting.co....1/#post1182222. See if he can help you.

I have contact details for specific individuals in Queensland if you need, which hopefully you won't.

Did I say make a BIG FUSS?

Originally Posted by Flyblown

@Haydenp

Firstly, where did you purchase your binos? This is really important, as there is an ongoing battle between the likes of 55six / Broncos etc who import direct, and the middle man in Aussie (ExtraVision).

One rule to remember:

MAKE A BIG FUCKING FUSS

Don't email, ring the bastards. Get on the phone to ExtraVision in Queensland.

Talk to the guy in the current thread in the Community Section here: https://www.nzhuntingandshooting.co....1/#post1182222. See if he can help you.

I have contact details for specific individuals in Queensland if you need, which hopefully you won't.

Did I say make a BIG FUSS?

We actually got appointed as an importer for vortex a longtime ago. But then had it taken from us by an Aus company before we even got to land a shipment. Since then that aus company lost the dealership to extavision.

We went back to vortex again around 6 months ago offering to look after kiwis locally. The first question they came back with was where are you sourcing vortex from now. We cutoff comms at that point knowing that kiwis would get shafted again. Vortex have recently sent us an email via their lawyer instructing us to remove their products from our website.

So unfortunately, unless you buy from us, you can kiss good bye NZ warranty as Aus controls the NZ retail scene. We’ve had similar discussions with nightforce and Sig Sauer too.

At the end of the day the buck should stop with the retailer.

Originally Posted by 55six

We actually got appointed as an importer for vortex a longtime ago. But then had it taken from us by an Aus company before we even got to land a shipment. Since then that aus company lost the dealership to extavision.

We went back to vortex again around 6 months ago offering to look after kiwis locally. The first question they came back with was where are you sourcing vortex from now. We cutoff comms at that point knowing that kiwis would get shafted again. Vortex have recently sent us an email via their lawyer instructing us to remove their products from our website.

So unfortunately, unless you buy from us, you can kiss good bye NZ warranty as Aus controls the NZ retail scene. We’ve had similar discussions with nightforce and Sig Sauer too.

At the end of the day the buck should stop with the retailer.

Thanks for the explanation. So what do Broncos do?

Originally Posted by Flyblown

Thanks for the explanation. So what do Broncos do?

Not sure tbh.

Originally Posted by 55six

We actually got appointed as an importer for vortex a longtime ago. But then had it taken from us by an Aus company before we even got to land a shipment. Since then that aus company lost the dealership to extavision.

We went back to vortex again around 6 months ago offering to look after kiwis locally. The first question they came back with was where are you sourcing vortex from now. We cutoff comms at that point knowing that kiwis would get shafted again. Vortex have recently sent us an email via their lawyer instructing us to remove their products from our website.

So unfortunately, unless you buy from us, you can kiss good bye NZ warranty as Aus controls the NZ retail scene. We’ve had similar discussions with nightforce and Sig Sauer too.

At the end of the day the buck should stop with the retailer.

I can see why Vortex would be annoyed that grey imports are messing up their distribution system but it seems like a better approach would be to ask why grey imports are happening.

When I can pay full retail from a US store and have it landed here for 80% the price of a correctly imported one, why wouldn't I do that?
In this Global economy we no longer need to put up with this BS from NZ importers/suppliers.

Thankfully the likes of you guys at 55Six are trying to do something about it, hopefully Vortex and other companies will start to catch on.

I bought them second hand which doesn't help but I describe that in the emails and they didn't mention anything of it. I definitely will ring them up tomorrow using the nz number and make a big deal about It.

I originally bought them second hand which really doesn't which is mostly why I opted to send them to extravision my self,I'm pretty disappointed in extravision with how long its taking to simply send binos out.I will definitely give them a ring tomorrow and see why they haven't sent out new binos.

yep if you purchased from a NZ retailer its up to them to sort your problem however most in my experience will attempt to pass the buck at the earliest opportunity.
Consumer Guarantees act covers ALL goods and services from suppliers to general public (although SOME retailers from personal experience seem to think they are specifically exempt)

I've had issues but having called extravision today about binos dropped off to the retailer last February (2020) it's seems part of the issue may be with my local store as they(extravision) have no record of my binos ever arriving and I've been being told no decision has been made or they are waiting for stock but extravision have confirmed they should have been replaced and they have stock just need to figure out what happened to my binos. So I'm withholding complete judgement until things sort themselves out in the next wee while to see if maybe they were lost in the covid hassle or whatever. Regardless Vortex USA where very helpful. I have also had an offer of help from the member mentioned above which was greatly appreciated.

Originally Posted by Stocky

....it's seems part of the issue may be with my local store as they(extravision) have no record of my binos ever arriving...

It is VITAL that whenever sending expensive items back to retailer / distributor that a signed receipt is a prerequisite, for provable delivery confirmation. That said, couriers being what they are...

Originally Posted by Flyblown

It is VITAL that whenever sending expensive items back to retailer / distributor that a signed receipt is a prerequisite, for provable delivery confirmation. That said, couriers being what they are...

I didn't ship them to Auckland (smarter than that) I dropped them at the local store I brought them off. Gave some Lee way as it was just pre Covid which in hindsight was a fuck up and since then the local retailer has just said that they are waiting on a response/extravision to send a replacement which was taking time likely due to stock but never really checked out but I've had great service on other warranty claims with them so trusted them as have also heard about extravision. But having called today something is up for sure.

Which retailer @Stocky?

Originally Posted by Flyblown

Which retailer @Stocky?

Not till I find out where the issue lies as it could genuinely be a lost shipment etc. But have somewhat be fobbed off a few times so we will see.