Thread: Extravision/vortex warranty

I've had issues but having called extravision today about binos dropped off to the retailer last February (2020) it's seems part of the issue may be with my local store as they(extravision) have no record of my binos ever arriving and I've been being told no decision has been made or they are waiting for stock but extravision have confirmed they should have been replaced and they have stock just need to figure out what happened to my binos. So I'm withholding complete judgement until things sort themselves out in the next wee while to see if maybe they were lost in the covid hassle or whatever. Regardless Vortex USA where very helpful. I have also had an offer of help from the member mentioned above which was greatly appreciated.