Thread: Extravision/vortex warranty

Funny how people are suddenly having stuff turn up.

I wouldn’t be at all surprised if this is not a coincidence.

Glad to hear of the good outcomes fellas.

Originally Posted by Flyblown

It’s amazing how many guys will try and sell Vortex gear into the secondhand market, and have no idea at all that the item is not covered by the NZ / Aus warranty because they have no proof of purchase.

You’ll get told in often quite an irritated manner (when you ask for proof of purchase) that you do not need a receipt because it says so on the Vortex website. I’ve had a couple of guys selling through this forum get pretty shitty with me about it. They finally go quiet when I point them to the Extravision website.

The “no receipt necessary” benefit is only applicable if you bought the product in the US…. But it does not explicitly say on the US website that you do need / do not need a receipt in any other countries. It’s ambiguous.

If you read the Extravision website it clearly says you need proof of purchase in Aus/NZ. But how many local customers know to go to the Extravision website to read their terms and conditions when it says clearly in the enclosed booklet and on the Vortex website that you don’t need a receipt!

The bottom line is that I think Vortex have been remiss with the marketing of the VIP Warranty, knowing full well that guys are going to remain completely ignorant of the local distributor requirements, until it’s too late. And that’s why we read the bad stories on here and elsewhere. Why they don’t tighten up on this I do not know because I’m convinced it just gives ammunition to the naysayers and turns people off the product range, which is fantastic bang for the buck, and hardy in the upper tiers of the range.

I say all this having had zero bad experiences with Vortex, i’ve owned binos / rangefinders / two scopes and a red dot and not had a single problem and used them over almost 10 years in a fairly brutal manner. I don’t worry about the warranty situation because all my products are bought in Aus and NZ.

My experience must be unusual.
I bought a Vortex Golden Eagle second hand.
I dropped my rifle and it fell onto the top (elevation) turret of the scope - ruining the scope.
I had no original receipt, no proof of purchase.
I received a replacement scope 2 weeks after couriering the broken scope to the Auckland agent.

Excellent service honouring a no fault guarantee.
Your experience may differ, my was unbeatable.

Your experience @Cyclops is one of the ones that prove there’s no consistency, which is what I referred to earlier when I said “who knows?”

Some get told a flat out no.

Some simply never hear back.

Some - like you - get a great outcome.

Me, I’ll always err on the side of caution. I want the paperwork because I want the replacement guarantee for when my son runs the binos over with the quad, or the pup eats the elevation turret.

I don’t want to be posting like our mate Hayden here. Or Beavis.

Have a look at this issue through Google searching for Aus and NZ posts and the no receipt problem comes up again and again.

But equally you get good news stories too.

If you’re reading this Vortex you really need to take note of how hit & miss your warranty process is, and sort your shit out.

Vortex USA:

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.

UNLIMITED LIFETIME WARRANTY
FULLY TRANSFERABLE
NO RECEIPT NEEDED


Extravision:

With our full Australian and New Zealand Lifetime Warranty agreement for our Australian and New Zealand customers, you are assured of a LIFETIME of service. Always make sure you keep a copy of your receipt from the place of purchase as this will guarantee your Australian Lifetime service.


Skippers Mate:

Vortex Optics sold in New Zealand by an authorised NZ distributor and dealer are covered by the Lifetime Warranty. Gear purchased from overseas must be returned to the retailer of the country from purchase. The same goes with buying "Grey Imports" from NZ retailers. It is the retailers obligation to sort out the repair / warranty replacement.


See what I mean? If you send a second hand, run over scope to the NZ warehouse with no proof of purchase, how will they know that it's not an overseas purchase or sold through one of the "grey import" retailers like Broncos or 55Six?

We already know the various retailers are fighting eachother over who has the right to sell this stuff.

It's a dog's breakfast. But it's not just Vortex, it's the same with Bushnell (Ampro vs grey imports), and others I'm sure.

Similar experience with me I bought my binos off a Pawn shop and ended up fall over face first with binos hanging around my neck snapping them clean in half.

Originally Posted by Flyblown

Vortex USA:

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.

UNLIMITED LIFETIME WARRANTY
FULLY TRANSFERABLE
NO RECEIPT NEEDED


Extravision:

With our full Australian and New Zealand Lifetime Warranty agreement for our Australian and New Zealand customers, you are assured of a LIFETIME of service. Always make sure you keep a copy of your receipt from the place of purchase as this will guarantee your Australian Lifetime service.


Skippers Mate:

Vortex Optics sold in New Zealand by an authorised NZ distributor and dealer are covered by the Lifetime Warranty. Gear purchased from overseas must be returned to the retailer of the country from purchase. The same goes with buying "Grey Imports" from NZ retailers. It is the retailers obligation to sort out the repair / warranty replacement.


See what I mean? If you send a second hand, run over scope to the NZ warehouse with no proof of purchase, how will they know that it's not an overseas purchase or sold through one of the "grey import" retailers like Broncos or 55Six?

We already know the various retailers are fighting eachother over who has the right to sell this stuff.

It's a dog's breakfast. But it's not just Vortex, it's the same with Bushnell (Ampro vs grey imports), and others I'm sure.

SkippersMate click on the link for the warranty page and more info.