Thread: Extravision/vortex warranty

Originally Posted by Flyblown

Vortex USA:

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.

UNLIMITED LIFETIME WARRANTY
FULLY TRANSFERABLE
NO RECEIPT NEEDED


Extravision:

With our full Australian and New Zealand Lifetime Warranty agreement for our Australian and New Zealand customers, you are assured of a LIFETIME of service. Always make sure you keep a copy of your receipt from the place of purchase as this will guarantee your Australian Lifetime service.


Skippers Mate:

Vortex Optics sold in New Zealand by an authorised NZ distributor and dealer are covered by the Lifetime Warranty. Gear purchased from overseas must be returned to the retailer of the country from purchase. The same goes with buying "Grey Imports" from NZ retailers. It is the retailers obligation to sort out the repair / warranty replacement.


See what I mean? If you send a second hand, run over scope to the NZ warehouse with no proof of purchase, how will they know that it's not an overseas purchase or sold through one of the "grey import" retailers like Broncos or 55Six?

We already know the various retailers are fighting eachother over who has the right to sell this stuff.

It's a dog's breakfast. But it's not just Vortex, it's the same with Bushnell (Ampro vs grey imports), and others I'm sure.

SkippersMate click on the link for the warranty page and more info.