Thread: Freeing parts from NZ Post: A guide

If NZ Post is refusing to send a part and are not comminicating this to you. Folloow the instructions below, make sure you pass on your chosen courier (i used Pack and Send) a copy same email you send to the listed email so they can rpesent it to the staff at the international mail center, this should help smooth out the process.

I used everything possible to provide proof that i was the intended receiver of the package (postal address, tracking numbers and what it was)

Thank you for your patience while our international mail centre looked into your query on your parcel.

They have responded by advising because this item is a firearm/part it is being held at our international mail centre and is ready to be uplifted.

Parcels containing firearm/parts cannot be released into the delivery network however you are welcome to collect the item from the international mail centre at 9 Laurence Stevens drive, Auckland Airport. Another option is to arrange a representative or a courier to collect the item.

You will need to send an authorization email to imc.clearance@nzpost.co.nz stating the representatives details, your details and the item information if this is being arranged.

Upon collection of the item, a valid photo ID is required to be presented.

For more information please email international mail centre on the email address above.

It took 6 or 7 different operators in the NZ Post call center to get this information, if you try deal with them you will be given the run around.