Thread: Great experience from Guncity

Poor customer service is unfortunately pretty common in a lot of shops, today I went sandal shopping for a new pair of Keen's which have been awesome for the last 5 years so I knew what I wanted and what size but I wanted brown not blue. I had to show the poor girl in FCO what they actually were before she said no that's all we've got. In Kathmandu two of the sales people were busy so I waited at the counter for the third who was sorting coat hangers, she turned around looked at me and went back to the coat hangers so I just left. The third independent store had brown ones but not my size, I was waiting for them to tell me they could have them in by Tuesday and I would have said ok but no apparently that was all they had in the shop, I gave up in disgust and decided to check the web where I found a pair $40 cheaper with free delivery!

Now if I say so myself I'm not that ugly and was well dressed, I just think the average retail assistant doesn't understand what they're selling or grasp the basics of closing a sale by offering to go the extra mile.