Thread: Great service from JP at Swarovski Optik NZ

Just want let you guys know about the great service I just received from JP at Swaro NZ.

At the beginning of the month I purchased a "Mint as new" Swarovski Z3 4-12x50 scope. Turns out the scope wasn't so mint as the three silver BT rings on it had each had an extra groove filed in them and painted with a dab of green, yellow or red. Guess it's my fault for not asking for a picture of the other side of the scope.



Anyway fast forward to this Monday and I emailed JP at Swaro NZ to see if i can get some new BT rings. I'm happy to pay for them, but all he asks for is my address. Today I received replacement rings (newer black version) and a blaze Swaro beanie free of charge.



Considering I was not the original purchaser of the scope and the damage to the rings was international by the previous owner, I reckon the service I received was top notch!!