Just because it's the norm to get crap service in NZ doesn't mean it has to be that way.
I actually had a warranty claim done by Beretta outside of the 2 year warranty period as the failure was not something anyone would reasonable expect from a 26 month old rifle.
It seems a shame this situation has come to this, without knowing all the details I can't help but feel this issue could've been handled better by all parties.
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