Thread: International order seized in Australia

This is exactly the sort of bureaucratic shit that should be sorted out at government level instead of them sitting round singing Kumbaya and patting themselves on the back for useless virtue signaling. This is unwarranted interference in lawful commerce. The importer has done everything correctly and he has been shafted by self-appointed 'Dudley do-rights'. Get onto your MP and demand that Government takes some action!

Originally Posted by gundoc

This is exactly the sort of bureaucratic shit that should be sorted out at government level instead of them sitting round singing Kumbaya and patting themselves on the back for useless virtue signaling. This is unwarranted interference in lawful commerce. The importer has done everything correctly and he has been shafted by self-appointed 'Dudley do-rights'. Get onto your MP and demand that Government takes some action!

This has nothing to do with any NZ Government. It is between the shipper, shipping company and Australian Government.

Assuming the order was paid for using a credit card then contacting the card's bank would be on avenue to follow up as the goods will never be received.

The seller should replace the items as they have not (will not) be received by the purchaser.

Unfortunately this is a price we pay for living in Godzone country a long way from elsewhere.

I've had better experiences where the US seller has replaced the items that have been traveling the world.
One shipment from the US to NZ went to Japan, Europe, UK and back to US eventually making back to the seller after many months.

Ordering from overseas means we take the risk of missing or seized shipments.

Originally Posted by Cyclops

This has nothing to do with any NZ Government. It is between the shipper, shipping company and Australian Gover
Assuming the order was paid for using a credit card then contacting the card's bank would be on avenue to follow up as the goods will never be received.

The seller should replace the items as they have not (will not) be received by the purchaser.

I got caught up in the US Postal Service debacle when they suspended all but their most expensive services to NZ.
I had a 21st Century press on the way. It made it to Chicago and after a considerable time was returned to the post office of origin.
The seller didn't even know. I tracked it there and advised them to pick it up. They were good and I got a full refund including the shipping cost.

While my parcel was in limbo I investigated making a claim against USPS. In the bowels of their website I found a claims form but it actually required the seller to submit the claim, not the purchaser. Don't know if this is the same for all shipping services.

As recommended above go for a reverse CC charge which should get a better response from Brownells.
I doubt the goods can be recovered now from Oz customs. As they appear to have closed the case the mags may already have been destroyed.

Aside from the poster's Oz experience buying anything ex USA has lost its shine.

Originally Posted by Cyclops

This has nothing to do with any NZ Government. It is between the shipper, shipping company and Australian Government.

Assuming the order was paid for using a credit card then contacting the card's bank would be on avenue to follow up as the goods will never be received.

The seller should replace the items as they have not (will not) be received by the purchaser.

Unfortunately this is a price we pay for living in Godzone country a long way from elsewhere.

I've had better experiences where the US seller has replaced the items that have been traveling the world.
One shipment from the US to NZ went to Japan, Europe, UK and back to US eventually making back to the seller after many months.

Ordering from overseas means we take the risk of missing or seized shipments.

My point is that it is interference with lawful international commerce and our government should be insisting on on-shipping when it is a lawful import to this country. I know what a pack of bastards Aussie Customs are, but Aussie was only a trans-shipping point, not a destination. This is the sort of thing that should be cleared up at government level.