Thread: Leica

Originally Posted by Kelton

Yea I did the retailer has gone hand over foot fighting them to get any kind of result I’m well aware I’m within my rights to fight it and I’d likely win but times not on my side for a small claims case my retailer is dropping the brand moving foward . Silly blimen outfit when their biggest competitor is swarovoski who are renowned for their outstanding customer service just mind boggling

Its not up to Distributor in any way, they may "look after" the retailer but the Consumers act is between retailer and you.
They really have to take on chin and refund you, most retailers will try and blame/deflect issues onto distributors when they can to save face.
Really both rely on you getting fed up and going away

Originally Posted by mikee

Its not up to Distributor in any way, they may "look after" the retailer but the Consumers act is between retailer and you.
They really have to take on chin and refund you, most retailers will try and blame/deflect issues onto distributors when they can to save face.
Really both rely on you getting fed up and going away

100%, none the less I mean this as a buyer beware more so than advice on moving forward not that I don’t appreciate it