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Its not up to Distributor in any way, they may "look after" the retailer but the Consumers act is between retailer and you.
They really have to take on chin and refund you, most retailers will try and blame/deflect issues onto distributors when they can to save face.
Really both rely on you getting fed up and going away
100%, none the less I mean this as a buyer beware more so than advice on moving forward not that I don’t appreciate it
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