Thread: Leica

What annoys me is that if they were sold in the US the 2700’s would have upgraded to 3200.com’s at no cost.

Americans expect Leupold type customer service and Leica had to make exceptions to their Warranty service so the brand could survive there.

I purchased my first Leica range finder from a retailer out of the US. I left it wet in its case and the electronics stopped working. I sent it back to the US retailer who then shipped it to EU for repair. As it was sold in the US, Leica just replaced it with the newer version on the spot and sent it back to retailer who on shipped it back to me. The process took a couple of months but I was pretty stoked to be fair!!

NZ customer service does seem to be a very mixed bag unfortunately..