Thread: Leupold warranty

Originally Posted by bigbear

Just cost me $50, the pair i sent back might have been 5 plus years. they replaced them with a brand new pair

Originally Posted by quentin

Under the Consumer Guarantees Act the retailer you purchased them from needs to arrange the repair or replacement. At 6 months old, there should not be a discussion of the customer paying for the repair, regardless of whether they are sent away or not.
If we wanted to be arranging our own repairs, we might as well pay less for the items and source directly from overseas.

I would say the $50 he paid would be for shipping to and from nzasia not for the repair some retailers charge it some don't. Chances are it would've been sent to Australia for evaluation as well. Only time I've ever dealt with nzasia I sent directly to them so had to pay shipping anyway. I think they don't allow you to send direct anymore. I'm not saying it's right or wrong but to get a $1000+/- scope, binos etc fixed/replaced it's worth it.