I took 2 scopes to the USA with me a few years ago, neither held zero and I wanted a new reticle installed in one.
I got both scopes sent to where I was staying 2 weeks later and no charge, I phoned them to pay for the reticle install, nope no charge.
Can't complain about the service at all
I sent a Kahles into the local agent because the scope tube had turned silver (steel tube), I was the second owner and it looked like a silver scope with blued eye piece.
It came back looking like new blued sxope, awesome service for the cost of shipping.
Can't say the same for Swarovski.
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