Leupold warranty rant

Last year in October we had a issue with the leupold on my brothers target rifle, a older vx3 8.5-25 x50.
It had stopped holding zero and lost clarity.

No worries time to utilize leupolds lifetime warranty.

We didn't have the original box for it so I used the box for another one of my scopes and dropped it off to our local gun store to be sent away.

4 months went by with no word so we went into our local to see if they could chase it up and a week 2 weeks later the scope arrived. Beauty

The scope arrived back at the local wrapped in a peice of bubble wrap without the scope box we sent it in and marks all over it. Chips in the anodizing on both ends and both turret caps, a gouge in the ocular bell and power ring knurling.

After afew back and forward emails with niow auz/nz they have blamed the change over from nzaisa as to the missing box and damage.

Niow have offered to cerakote it and replace the power ring but cant fix the gouge in the bell as they no longer make that tube anymore and its another 2-3 month wait for the cerakoting.

They have refused to replace the scope.

Bloody disappointed to say the least.

i have sent 2 scopes back, one of which i damaged myself and took responsibility. in both cases i received new scopes with no issues within 6 weeks

Nz asia have been fantastic every time i have used them, did this go to the usa directly from the firearms dealer?

From what we have been told it went to nzasia then to nioa nz then nioa au for repairs then back to nioa nz then back to our local. Some where in the middle of this nzasia were no longer the nz leupold agents.

You didnt send it to Leupold in Oregon?

My understanding is nioa aus do the warranty repairs for nz and aus and that's who it was sent away to for the repairs

Sounds like you need to send a complaint directly to Leupold USA. They might try to direct you via the current NZ agents / warranty repair system but you need to explain that route is the source of your dissatisfaction. Ask Leupold USA if you can deal directly with them and I would expect you should receive a satisfactory result.

We have emailed leupold directly and they replied saying nioa is working hard to come to a resolution. Basically wait another 3 months for the repairs (minus the ding in the tube)and miss out on the rest of the club shoots for the year or except the scope as it is and be happy

Trav, that’s sounds pretty shit to me, if I were you I would be contacting Leupold directly and explaining the situation, after all Leupold is based in the states and all your dealing with is the NZ agent!

I had a problem with a pair of meindls here in NZ so I contacted Meindl in Europe and problem was resolved.

As for Leupold, I sent off a Leupold scope last September/October to NZ Asia who was the then Leupold agent for NZ, some 6 months later I just got the scope back from the new agent which is now NIOA, their parent company is NIOA Australia.

When you had a faulty, broken Leupold you would send the scope/optic back to the states, a few years ago that all changed and all optics went to NIOA in Australia for repair/replacement.

Let us know how you get on ��

I’m currently having no luck in getting a response from NIOA Australia and New Zealand on an issue I have with a Leupold scope.

I’m now trying though a local retailer in the hope they will communicate with them. So far no response….


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I've got a vx5 off under warranty at the moment. It's only been 1 month so far, so hoping they will refine things and honour there warranty.

If you ever have a mate travelling to the USA , get him to take the scope with him and send it to the leupold factory from over there. I think you pay something like 50 ish dollar of shipping back but at least it is fixed. That is what I have done for my last 4 scopes . No issues

Sounds like its turned to shit, Ben at nz asia was fantastic to deal with

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Originally Posted by Friwi

If you ever have a mate travelling to the USA , get him to take the scope with him and send it to the leupold factory from over there. I think you pay something like 50 ish dollar of shipping back but at least it is fixed. That is what I have done for my last 4 scopes . No issues

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Jesus friwi, 4 back for warranty claims?

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Originally Posted by andyanimal31

Jesus friwi, 4 back for warranty claims?

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I was thinking the same thing, Sounds like the quality control on the production line needs a bit of fine tuning.

The good old reliable loopy, eh :)
Bloody things.

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Originally Posted by Tahr

The good old reliable loopy, eh :)
Bloody things.

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I have send back 2 to the states and have seen heaps more fail.
Even the trusty old mk4 tactical with the reticle gone wonky!

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I had a less than salubrious experience with Leupold's much vaunted service.

I sent an older 5-25 scope direct to them. I phoned and asked them about fitting MK4 turrets. Plus I wanted the windage turret engraved a la Nightforce NXS. (Counting away from zero in both directions) Also asked about servicing the scope. Yes yes thay do that. The tech told me they treat all scopes coming in as warranty claims and give them a complete going over. Obviously mine wasn't a warranty claim but that's what the tech said.

As they claimed they were going to give it warranty check over I didn't bother to clean the lenses which were very dirty.

After 6 weeks time came to pay them and I spent an hour on the phone in a long queue waiting to give myCC details.

Scope arrived and they hadn't engraved as per my request. Lenses were as filthy as when I sent it. As their good going over one would expect they would clean and inspect the lenses?
To give them some credit they sent my the correctly engraved windage turret straight away and I had it a week later.

I had a less than salubrious experience with Leupold's much vaunted service.

I sent an older 5-25 scope direct to them. I phoned and asked them about fitting MK4 turrets. Plus I wanted the windage turret engraved a la Nightforce NXS. (Counting away from zero in both directions) Also asked about servicing the scope. Yes yes thay do that. The tech told me they treat all scopes coming in as warranty claims and give them a complete going over. Obviously mine wasn't a warranty claim but that's what the tech said.

As they claimed they were going to give it warranty check over I didn't bother to clean the lenses which were very dirty.

After 6 weeks time came to pay them and I spent an hour on the phone in a long queue waiting to give myCC details.

Scope arrived and they hadn't engraved as per my request. Lenses were as filthy as when I sent it. As their good going over one would expect they would clean and inspect the lenses?
To give them some credit they sent my the correctly engraved windage turret straight away and I had it a week later.

Finally some good news, after afew more emails with nioa nz (cc nioa aus) and a very blunt final reply for my brother ( this is your company's fuck up, you need get this sorted asap ) nioa aus phoned to say they are sending over a new scope in the next shipment to nz. They can't match the scope but can replace it with a vx3hd 6.5-20x50.
So cheers leupold for finally coming to the party and getting this sorted. It's a shame that it had to turn into a shit fight to get to this

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Originally Posted by andyanimal31

Jesus friwi, 4 back for warranty claims?

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No , you did not get the whole story.
First all of them had been bought second hand on eBay over the years. Cause I am cheap ;-). I needed to get one repaired because I dropped it and broke the back lenses, I needed two cds turrets installed on two others and I needed a clean up on one that had a scratch on the front lense ( operator mistake).
Well the first one and the last ones got complete upgrade of all their lenses from old vx lll to the new vx3, I got my cds turrets installed . All the scopes got a complete clean, test for tracking and sent back.
So no, nothing wrong with the scope as such, but actually an excellent service from the oldest manufacturer of scope in the USA.

That’s shit service from NIOA. Happy to offer an Arken EPL4 6-24 in Moa at cost price if not resolved to your satisfaction.

I can't complain as my old old vx111 went away bung and came back great again. Cost me $80 in courier fees but I suspect(can't prove either way) that was just a tack on by retailer I sent it back through.

I took 2 scopes to the USA with me a few years ago, neither held zero and I wanted a new reticle installed in one.
I got both scopes sent to where I was staying 2 weeks later and no charge, I phoned them to pay for the reticle install, nope no charge.
Can't complain about the service at all

I sent a Kahles into the local agent because the scope tube had turned silver (steel tube), I was the second owner and it looked like a silver scope with blued eye piece.
It came back looking like new blued sxope, awesome service for the cost of shipping.
Can't say the same for Swarovski.

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Originally Posted by Micky Duck

I can't complain as my old old vx111 went away bung and came back great again. Cost me $80 in courier fees but I suspect(can't prove either way) that was just a tack on by retailer I sent it back through.

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Why did you send it through a retailer?

Cause didn't know of better/easier option.i figure they were in contact with loopy rep on regular basis,so made sense at the time.