That is an odd response from Killwell. About a year ago, I sent my Meopta E3 scope to Killwell because there were bits of black floating around inside the scope. There were no parts available but they sent it back to the factory in Europe and the bits were cleaned out and the scope sent back, all OK. Killwell did offer to swap the scope for a significant reduction on a new one but I'm not sure about Meopta build quality (see below), so I did not take them up on that offer The E3 model is significantly older than the model that you have. And the problem that you have of bits inside the scope sounds like the same problem I had. I've looked through eight Meopta scopes and three of them had bits floating around inside. It seems to be a very common problem with Meopta which I have never seen mentioned in any review on the web. I am surprised that Killwell did not send the scope back to have the floaties cleaned out because it is a factory fault, and NZ consumer law covers this sort of area pretty well (if you take the legal action road, you have a claim against the NZ retailer who will push it up the chain to the importer).
In terms of warranties, the only ones, in my experience, that mean the real deal are Leupold and, to a lesser extent, Sightron. 'Lifetime' can mean many restrictive interpretations, none of which are likely to support the purchaser. I've tried Bushnell, Weaver, Zeiss, Swarovski, Redfield, Hertel & Reuss. The companies are not really optical sight companies but giant, anonymous holding corporations that shuffle ownership around like cards at the table. European developments in legislation to control wastage may lead to better warranties in the future (readily repairable products that have long term parts backup).
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