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I wouldn't have imagined you would have needed to wait. If it failed out of the box I would be returning it for an immediate replacement. Failing that a full refund
It would be different if you'd had it 6 months and then it started playing up. Then I'd cop the wait till they serviced it but not brand new. Thats not on
I think he has forgotten to mention it wasnt purchased in New Zealand , He may be sending it back to where he purchased it from to get it sorted hence the 'wait' . Any faults with new out of the box product purchased in New Zealand would be sorted straight away .
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