Thread: NZ optics repair.

Contact kahles direct mate . I had a bad experience with kilwell . I only just got my kahles back . Was told it would take 6 weeks turn around . Kahles also told me it was 4 to 5 weeks at their end .the scope took 15 weeks to get back . The guy I delt with at kilwell was difficult to get hold of and there was a lack of communication. I sent the scope for a warranty issue and asked for glass to be replaced as well regardless of cost as it was pretty scratched . I was happy to pay for glass. Kahles replaced the objective for free but the communication between kilwell and kahles didn't happen as I got a scope back that still has a scratched lense at the eye box. And kilwell have seemed to put all the blame on kahles but every time I did talk to the guy at kilwell he had a different story as to when the scope left for Austria . Over all happy to have my scope back fixed but very dissapointed it took so long and the lack of customer service and communication. Now I have a scope that has one good and one average lense and really don't want to send it away for another 15 weeks.