Thread: In praise of Gun City

I see Gun City getting a bit of abuse around here from time to time, so I thought I would share today's positive experience.

I've been ordering a fair few bits of gear online in preparation for when my FAL comes through (and so I have stuff to play with til then). As the packages have been arriving, an alarmingly high rate of incorrect products has been coming out of them. Today I got one from Gun City with exactly this issue. I'd ordered Frog Lube liquid, they sent paste by mistake. I contacted them about it, and within a few minutes have been told to keep the paste, that they're very sorry, but are all out of the liquid, and that they've refunded my money.

In comparison, 5 days ago I received the wrong scope from another retailer. They first tried to tell me it was basically the same thing, and finally agreed to take it back and refund me. That scope is still sitting by the door waiting for their courier to collect it...

Originally Posted by Solo

I see Gun City getting a bit of abuse around here from time to time, so I thought I would share today's positive experience.

I've been ordering a fair few bits of gear online in preparation for when my FAL comes through (and so I have stuff to play with til then). As the packages have been arriving, an alarmingly high rate of incorrect products has been coming out of them. Today I got one from Gun City with exactly this issue. I'd ordered Frog Lube liquid, they sent paste by mistake. I contacted them about it, and within a few minutes have been told to keep the paste, that they're very sorry, but are all out of the liquid, and that they've refunded my money.

In comparison, 5 days ago I received the wrong scope from another retailer. They first tried to tell me it was basically the same thing, and finally agreed to take it back and refund me. That scope is still sitting by the door waiting for their courier to collect it...

This sounds like a very rare almost extinct case of customer service and the fact it is coming from gun city has me worried........anyone got a 30t digger for hire? I have a urge to dig a bunker.

I also had a really good experience with the staff when I went into the Hamilton branch. Lots of helpful advice, and I really enjoyed the sales tactic of letting me hold every rifle I expressed a hint of interest in.

Originally Posted by Solo

I also had a really good experience with the staff when I went into the Hamilton branch. Lots of helpful advice, and I really enjoyed the sales tactic of letting me hold every rifle I expressed a hint of interest in.

A fishing tackle merchant once boasted to me "anything you put in their hands is half sold already".

Originally Posted by Solo

I also had a really good experience with the staff when I went into the Hamilton branch. Lots of helpful advice, and I really enjoyed the sales tactic of letting me hold every rifle I expressed a hint of interest in.

Ben & Stu at the Tron store are top blokes

That's one thing I love about going to a GC store, at least there's plenty of different rifles & shoties to look & play with not just a wall full of T3's.

Originally Posted by Philipo

Ben & Stu at the Tron store are top blokes

That's one thing I love about going to a GC store, at least there's plenty of different rifles & shoties to look & play with not just a wall full of T3's.

you could do some good by getting some fine t3s in your cuboard instead of all that exotic rubbish!
and yes phil ben is a top man!

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Originally Posted by Solo

I see Gun City getting a bit of abuse around here from time to time, so I thought I would share today's positive experience.

I've been ordering a fair few bits of gear online in preparation for when my FAL comes through (and so I have stuff to play with til then). As the packages have been arriving, an alarmingly high rate of incorrect products has been coming out of them. Today I got one from Gun City with exactly this issue. I'd ordered Frog Lube liquid, they sent paste by mistake. I contacted them about it, and within a few minutes have been told to keep the paste, that they're very sorry, but are all out of the liquid, and that they've refunded my money.

In comparison, 5 days ago I received the wrong scope from another retailer. They first tried to tell me it was basically the same thing, and finally agreed to take it back and refund me. That scope is still sitting by the door waiting for their courier to collect it...

Really..i find it amusing that you singing the praise of Gun City because they stuffed up and sent you the wrong product Wouldnt call that customer service, just another stuff up being sent the wrong product. Ok, maybe they were out of stock, they should of informed you and offered a replacement than just send something which isnt what you ordered.
More mucking around contacting them and wasting your time getting it sorted. The LEAST they can do is do what they did, so i suppose thats a good fix so good on them but the end of the day you ordered something, they sent the wrong stuff, equals poor service to me, more hassle contacting them etc etc.
Only good thing is they have tried to fixed it, crawled up your arse to make you happy....suppose thats service

Originally Posted by deer243

Really..i find it amusing that you singing the praise of Gun City because they stuffed up and sent you the wrong product Wouldnt call that customer service, just another stuff up being sent the wrong product. Ok, maybe they were out of stock, they should of informed you and offered a replacement than just send something which isnt what you ordered.
More mucking around contacting them and wasting your time getting it sorted. The LEAST they can do is do what they did, so i suppose thats a good fix so good on them but the end of the day you ordered something, they sent the wrong stuff, equals poor service to me, more hassle contacting them etc etc.
Only good thing is they have tried to fixed it, crawled up your arse to make you happy....suppose thats service

Why is our country full of human fuck ups right now? Every time you order some thing, get it couriered, get some one in to do something you can pretty much guarantee a humongus fuck up.

Originally Posted by deer243

Really..i find it amusing that you singing the praise of Gun City because they stuffed up and sent you the wrong product Wouldnt call that customer service, just another stuff up being sent the wrong product. Ok, maybe they were out of stock, they should of informed you and offered a replacement than just send something which isnt what you ordered.
More mucking around contacting them and wasting your time getting it sorted. The LEAST they can do is do what they did, so i suppose thats a good fix so good on them but the end of the day you ordered something, they sent the wrong stuff, equals poor service to me, more hassle contacting them etc etc.
Only good thing is they have tried to fixed it, crawled up your arse to make you happy....suppose thats service

Read it again Deer243 he said another retailer sent him the wrong thing.

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Originally Posted by Steve123

Why is our country full of human fuck ups right now? Every time you order some thing, get it couriered, get some one in to do something you can pretty much guarantee a humongus fuck up.

Because there are no consequences for poor performance.

There's a generation out there that have been brought up to think " it's OK, at least you tried, it's all about participating "....... hold me up while I spew please.

I honestly look back with fond memories at being the hangar scrote, being called a "fuck pig young cnut ", being told to sweep the bay again, being told to clean and test another 4 sets of Fletcher plugs (16 plugs to a set ).
Because by Christ, when the work was done we had some fun. Work BBQ's , floors awash with booze, a bit of a touch with the office lady on a warm bonnet at the back of the carpark.

I look back back with fond memories lifting hay with our crew from school and a few Kling-ons that didn't last. We used to leave Tokoroa at 10.00, drive halfway to Taupo up to the Lands and Survey blocks. 40-60 acre paddocks of lucerne. "Yeah mate, around 1500 I think" , they'd tell us. The counter on the baler was alway fucked. I saw guys cry when we'd done 3000, and still be only half done....and get home at 0800 the next day.

It's weird lifting hay in sleet dressed in a swandri and wooden hat.....

Mum would ring the GF to say that she didn't think I'd make the movies that night.

It taught us work ethic, stickability, and comradeship, and how to cope.

Dad would make me drink a glass of water with salt in it, then a cuppa, and put a rug over me when I slept on sheepskins on my bedroom floor to straighten my back out.

Then we'd go and do it again, and again.... mates, comradeship, blisters, cuts, and a feed from the Managers missus if we were lucky.

"Mate, did you see her tits " .? ......... " yeah, ffffffaaaaarrrrrk".

I had another job during the May and August holidays in the sixth form, I learnt the basics of fencing. Dad dropped me off two miles south of Kinleith, I gave a mate and his dad a hand to tidy up their new farm fences and make and swing new gates, build new yards.
I worked all day, then ran home each night in my boots to town on SH 1, just in time for dinner. No cellphones to get mum to pick me up cause I didn't like it. She would've told me to just get on with it anyway.....but by Christ I was fit for footy....and a few years later an engagement ring, same GF.

It was fkn hard going for a townie kid, but I reckon I did ok, unfortunately it probably turned me into the thankless grumpy prick I am.

Now I get told by the hairys " you can't talk to me like that "........I just grin and shake my head, some of them wouldn't last 5 minutes along side my mother.

I'm more than happy to offer a "hand up", and really encourage the lads with the ethics and the smarts, but I loathe the ones that want it all on a plate.

Rant over, time to get on the crutches and shuffle down for a coffee......

B

ps, .....just realised this has got fuck all to do with GC, but it made me feel better....

I've never had a problem with them some of the sales staff aren't that good but you get that at other shops as well

Originally Posted by Steve123

Why is our country full of human fuck ups right now? Every time you order some thing, get it couriered, get some one in to do something you can pretty much guarantee a humongus fuck up.

You want to know about human fuckups ? Nothing to do with guns,hunting etc but... Try dealing with the nz medical system,let alone the inept, incompetent, retarded, soulless , vastly overpaid idiots that run the waikato hospital.
I near broke my back a while back after losing a game of Bull rush,( with an actual Bull),after a while i get a letter in the mail for a hospital appointment.
I turn up,hand in the mailed,auto filled out form for the appointment,it had my name address,dob, and everything else about me on it.

Wait for 3 hours,painful to sit or stand.Then i get told the doctor will see me.Wait in some room for another 45 mins.
Finally some guy bustles into the room,doesnt even glance at me,hands me a form to fill out then disappears.I fill out the form,my name,address,dob,blah blah, then wait another 30 mins for someone to take it.Guy shows up,looks at the form,types it into a computer and the printer spits out a sticker will all this info (name,dob etc) and he then sticks it onto the form and says "all done,we will send out a letter for an appointment for you to be assessed."
Something in my face must have alarmed him as he backed out of the room when i made the mild comment of 'i can see why there is so much security around''.

Originally Posted by veitnamcam

Read it again Deer243 he said another retailer sent him the wrong thing.

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"Today I got one from Gun City with exactly this issue. I'd ordered Frog Lube liquid, they sent paste by mistake."

Froglube is simply very overpriced coconut oil with a fragrance added.

And Gun City is usually the most expensive place to buy anything.

I got an email from them the other day on ammo prices.

I have never ever looked at anything guncity and was miffed how they got my email address.

I now know how and it pisses me off a bit.


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