Thread: In praise of Gun City

Originally Posted by Solo

I see Gun City getting a bit of abuse around here from time to time, so I thought I would share today's positive experience.

I've been ordering a fair few bits of gear online in preparation for when my FAL comes through (and so I have stuff to play with til then). As the packages have been arriving, an alarmingly high rate of incorrect products has been coming out of them. Today I got one from Gun City with exactly this issue. I'd ordered Frog Lube liquid, they sent paste by mistake. I contacted them about it, and within a few minutes have been told to keep the paste, that they're very sorry, but are all out of the liquid, and that they've refunded my money.

In comparison, 5 days ago I received the wrong scope from another retailer. They first tried to tell me it was basically the same thing, and finally agreed to take it back and refund me. That scope is still sitting by the door waiting for their courier to collect it...

Really..i find it amusing that you singing the praise of Gun City because they stuffed up and sent you the wrong product Wouldnt call that customer service, just another stuff up being sent the wrong product. Ok, maybe they were out of stock, they should of informed you and offered a replacement than just send something which isnt what you ordered.
More mucking around contacting them and wasting your time getting it sorted. The LEAST they can do is do what they did, so i suppose thats a good fix so good on them but the end of the day you ordered something, they sent the wrong stuff, equals poor service to me, more hassle contacting them etc etc.
Only good thing is they have tried to fixed it, crawled up your arse to make you happy....suppose thats service