Thread: In praise of Gun City

Originally Posted by Philipo

Ben & Stu at the Tron store are top blokes

That's one thing I love about going to a GC store, at least there's plenty of different rifles & shoties to look & play with not just a wall full of T3's.

I got served by Stu, and would have to agree with you. He even got me to play with a rifle I had no interest in (a teeny Rossi lever action .44) because of how silly it would look being shouldered on my overly tall frame.

Originally Posted by deer243

Really..i find it amusing that you singing the praise of Gun City because they stuffed up and sent you the wrong product Wouldnt call that customer service, just another stuff up being sent the wrong product. Ok, maybe they were out of stock, they should of informed you and offered a replacement than just send something which isnt what you ordered.
More mucking around contacting them and wasting your time getting it sorted. The LEAST they can do is do what they did, so i suppose thats a good fix so good on them but the end of the day you ordered something, they sent the wrong stuff, equals poor service to me, more hassle contacting them etc etc.
Only good thing is they have tried to fixed it, crawled up your arse to make you happy....suppose thats service

Believe me, the other messed up orders I'm still chasing up have shown me that Gun City did far more than the least a retailer could. I'm not upset that they screwed up in the first place, mistakes happen, and it's an easy enough one to make, especially at a time of increased workload like the lead up to Christmas. What impressed me is that they immediately owned their mistake, apologised, and sorted it out in a satisfactory way.

Meanwhile, still waiting on the courier pick up for the wrong scope, sent another email to that retailer and he's said he'll be chasing them up. And the retailer who supplied the correct scope neglected to include the advertised lens covers in the package. No reply to my email to them so far.
EDIT: Got a reply, turns out their website is out of date and that scope no longer comes standard with the covers. However, they are sending me a pair, as that's what they advertised to me.

All in all, Gun City come out of this looking pretty good, especially considering the two other parcels I received from them were completely accurate.