Thread: In praise of Gun City

Originally Posted by smidey

sounds just like when they purposely changed my order and didn't tell me. I ordered a jw 15 with over barrel suppressor which are very short and a suitably short case for it as well as a bunch of other things. I went to the trouble of also writing down their product codes off their website so I made sure I got exactly what I wanted. They sent me a full length gun bag and when I contacted them they told me they choose that one because it would fit other rifles. What they didn't consider was I have a gun bag for each of my rifles already.
The easiest and most successful thing you can do in customer service is give people what they want. If you think it needs to be changed as a customer service rep you must contact the purchaser. Making changes and just sending it is bullshit

Sent from my workbench

The only things we change without telling the customer is adding stuff if we feel it needs adding, but if we run out or there is a potentially better option, we always contact the customer first, as is to be expected if I was the customer.