In praise of Gun City

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Originally Posted by deer243

Fair enough, but still, end of day they sent the wrong stuff. What they going to do?Dont have any so have to refund the money,pretty standard. Only thing "spec "about this is they said keep the paste. If not, the punter has the hassle of sending it back, Gun City paid the freight, not talking a forture for the product so makes sense.
No real service here that most retailers prob wouldnt do. The ones that sent the right product from the start or informed you they out and would you like this instead is the real service.
Just saying theres nothing to jump over the moon about here.
Good service would be that they know they have it in stock if adversting it for sale or inform you straight away its not.
Sending something as as a replacement instead isnt great service, and refunding your money is YOUR right.... just saying. (only saying keep it is decent, and cant argue there but saves them freight and the hassle for the customer of sending it back,)

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But they sorted the issue quickly, which the others have not done, from the OP.

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Originally Posted by systolic

I went into the Christchurch Gun City shop a couple of years ago looking at a big Leupold scope.

They wouldn't drop their price, let alone match the price advertised by Reloaders Supplies for the exact same model. Even after I pointed out I could fly to Auckland, get a taxi from the airport to Reloaders and fly back to Christchurch and still pay less than at Gun City. The price difference was that much. Several hundred dollars.

In the end I got it couriered from Reloaders.

The only time I go into Gun City now is to remind myself why I don't go there.

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When they have there sale's they can end up slightly cheaper on ammo. There not my first choice but they are open all week which can be handy.

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Originally Posted by R93

It was an advert for ammo supplied cheap to pistol clubs. PNZ is the only place where my email is listed that I am aware of. Not PNZ fault at all, but obviously they used PNZ to advertise.

I have an obligation to pass the email on to club members but I am not happy how they went about it.

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Ahh, that's a slightly different set of circumstances then.

Zap an email to Phil, it does become a slippery slop if this becomes a regular thing.

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Originally Posted by Kscott

Ahh, that's a slightly different set of circumstances then.

Zap an email to Phil, it does become a slippery slop if this becomes a regular thing.

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That would be the right idea but in this case I dont think bothering Phill would help as I am the listed contact for our club. We have not yet got a club email sorted since I have been secretary.

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Originally Posted by systolic

I went into the Christchurch Gun City shop a couple of years ago looking at a big Leupold scope.

They wouldn't drop their price, let alone match the price advertised by Reloaders Supplies for the exact same model. Even after I pointed out I could fly to Auckland, get a taxi from the airport to Reloaders and fly back to Christchurch and still pay less than at Gun City. The price difference was that much. Several hundred dollars.

In the end I got it couriered from Reloaders.

The only time I go into Gun City now is to remind myself why I don't go there.

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I have a very similar experience. Went to GC hamilton, they did not have the rifle in the caliber I wanted and were $50 more expensive than Reloaders. They had one in the Auckland branch but would not match the price, he said there was not enough margin for price match and postage. So I got it from Reloaders, posted for free. I also had a bit of a debacle involving a broken rifle that involved me visiting them about 6 or 7 times to get them to move along the process. I still go there but only to try holding a gun I can buy somewhere cheaper with free postage, and I do buy a bit of ammo there as the price difference for me is usually worth the convinience with the volume I buy.

In saying that the staff there are friendly and often have helpful suggestion on what to buy.

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Originally Posted by Solo

I see Gun City getting a bit of abuse around here from time to time, so I thought I would share today's positive experience.

I've been ordering a fair few bits of gear online in preparation for when my FAL comes through (and so I have stuff to play with til then). As the packages have been arriving, an alarmingly high rate of incorrect products has been coming out of them. Today I got one from Gun City with exactly this issue. I'd ordered Frog Lube liquid, they sent paste by mistake. I contacted them about it, and within a few minutes have been told to keep the paste, that they're very sorry, but are all out of the liquid, and that they've refunded my money.

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sounds just like when they purposely changed my order and didn't tell me. I ordered a jw 15 with over barrel suppressor which are very short and a suitably short case for it as well as a bunch of other things. I went to the trouble of also writing down their product codes off their website so I made sure I got exactly what I wanted. They sent me a full length gun bag and when I contacted them they told me they choose that one because it would fit other rifles. What they didn't consider was I have a gun bag for each of my rifles already.
The easiest and most successful thing you can do in customer service is give people what they want. If you think it needs to be changed as a customer service rep you must contact the purchaser. Making changes and just sending it is bullshit

Sent from my workbench

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Originally Posted by smidey

sounds just like when they purposely changed my order and didn't tell me. I ordered a jw 15 with over barrel suppressor which are very short and a suitably short case for it as well as a bunch of other things. I went to the trouble of also writing down their product codes off their website so I made sure I got exactly what I wanted. They sent me a full length gun bag and when I contacted them they told me they choose that one because it would fit other rifles. What they didn't consider was I have a gun bag for each of my rifles already.
The easiest and most successful thing you can do in customer service is give people what they want. If you think it needs to be changed as a customer service rep you must contact the purchaser. Making changes and just sending it is bullshit

Sent from my workbench

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The only things we change without telling the customer is adding stuff if we feel it needs adding, but if we run out or there is a potentially better option, we always contact the customer first, as is to be expected if I was the customer.

mind you if anyone would like to play in the field of forensic mental health-my job is up for taking.ive spent a decade in it(almost 25%of my 44yrs as a psychiatric nurse).
Im off to the nirvana of NZ my homeland the glorious westcoast to take up a 12month contract in greymouth
.!!seriously lets back the trailer up -shes a straight out fact of life
if ya dont like wtf do it??ok ya dont like guncity -jesus wept the local gunshop will still accept your money or credit card -theyre not interested if you wiped your mutts bum on it or your foreskin after a workout -to them its money -makes thew world go round ,pays wages etcetcetc!

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Originally Posted by Danger Mouse

the further up the management chain people are the more detached from reality, and more self entitlement to their undeserved wages they become. Dont worry, the peasants will revolt over this shit soon

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My wife is a ICU nurse at waikato hospital,so i know all about the issues with the management there.Its not the frontline staff, nurses,doctors etc i have an issue with,its the blase management that simply dont care about the patients or the staff.

I just didnt appreciate having to stand for over 4 hours,purely to fill in a form with basic info they already had.Not when i was in that amount of pain.

What ended up being the cause of the pain?

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Originally Posted by timattalon

The only things we change without telling the customer is adding stuff if we feel it needs adding, but if we run out or there is a potentially better option, we always contact the customer first, as is to be expected if I was the customer.

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I assume you work at gun city? If so what I stated above is exactly what happened. I returned the bag and was sent the one I ordered and should have been sent in the first place. Since them I've spent heaps on this sport and none of it with gun city because of the way the sale went

Sent from my workbench

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Originally Posted by smidey

I assume you work at gun city? If so what I stated above is exactly what happened. I returned the bag and was sent the one I ordered and should have been sent in the first place. Since them I've spent heaps on this sport and none of it with gun city because of the way the sale went

Sent from my workbench

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Very wrong assumption.

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Originally Posted by gadgetman

Very wrong assumption.

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ok cool, lucky him :)