Thread: Sako 85 issue

Originally Posted by Frodo

@ChrisW, I think you've restored a few people's faith in Beretta NZ. It's nice to have you on the forum to set things straight! That said, you're a valued member regardless. B) Cheers.

Well I would say your expectations are a fair bit lower than mine. @ChrisW s explanation is just a reworded version of the events I had posted already,ie no replacements in country so will have to wait.
ChrisWs input is appreciated though and if the new stock can be expedited and its not the three months as told then that is good, as is the offer of some free bits and pieces but isn't that the least that could be done do under the circumstances?
Good customer service should be there as a matter of course not as a result of a thread on an open forum.

Originally Posted by sneeze

Well I would say your expectations are a fair bit lower than mine. @ChrisW s explanation is just a reworded version of the events I had posted already,ie no replacements in country so will have to wait.
ChrisWs input is appreciated though and if the new stock can be expedited and its not the three months as told then that is good, as is the offer of some free bits and pieces but isn't that the least that could be done do under the circumstances?
Good customer service should be there as a matter of course not as a result of a thread on an open forum.

Yeah, but it's a start? At least there's someone you can talk to directly on the forum and trust on receiving updates from.

When I was at Beretta's mercy a few years back, it was a bit over 12 weeks before there was any sort of resolution. And I had to deal with middlemen, which made the entire process that much harder.

Let's hope the ball gets rolling for your mate.