Thread: Scope under warranty repair

I have emailed Leopold to find out who should pay.
I know it's not a lot of $ but when we were in business any warranty issues we covered the freight cost as it's part of doing business.

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Originally Posted by 25 /08 IMP

I have emailed Leopold to find out who should pay.
I know it's not a lot of $ but when we were in business any warranty issues we covered the freight cost as it's part of doing business.

Leupold is not in the position to tell you who should pay. Who should pay is a question of NZ law. Leupold is not the arbiter of NZ law.

Your protection lies in s 6 of Consumer Guarantees Act, which then takes you to s 18 and s 19 of CGA. So Tech's answer at 17 is correct. if you bought it from H&F, NZ consumer law requires them to fix it. you only need to go to the manufacture directly if you have no retailer to go to.

What slightly pauses me in your case is what is this strange thing that floats inside the scope? How big is it? H&F may argue that a tiny speck of dust may not be classified as "not meeting acceptable quality". If the Court or a tribunal agrees with them, then s 6 of CGA would not be triggered.