Thread: Scope under warranty repair

So my VX5 had to go back to the States for repair as it had a strange bit inside floating around.
So my question is for those that have had one repaired who covers the freight.
H &F charged me $45

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Yeah, I had to cover the freight to & from NZ Asia in Nelson, but wasn't anything like that much

My horizontal line in mine looks a bit furry. No drama but considering doing something about it. 2nd leupy scope to have 'issues"

Originally Posted by superdiver

My horizontal line in mine looks a bit furry. No drama but considering doing something about it. 2nd leupy scope to have 'issues"

I'm waiting to here from Asia

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Originally Posted by 25 /08 IMP

So my VX5 had to go back to the States for repair as it had a strange bit inside floating around.
So my question is for those that have had one repaired who covers the freight.
H &F charged me $45

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If you brought it from hunting and fishing and have a receipt i believe its up to H&F to wear cost and sort it out. There was a story on fairgo a while ago

Originally Posted by bigbear

If you brought it from hunting and fishing and have a receipt i believe its up to H&F to wear cost and sort it out. There was a story on fairgo a while ago

"if"

Personally I have just sent them to NZ Asia direct, cause screw humping and fisting and NZ Asia have always been great to deal with

Originally Posted by dannyb

"if"

Personally I have just sent them to NZ Asia direct, cause screw humping and fisting and NZ Asia have always been great to deal with

Asia said it had to go back through that bloody green shed so I'm waiting to see where that cost came from.
If it's from New Plymouth to Nelson it sucks and if it's to the States it still sucks.
Having to cover warranty issues is part of being in business.

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Our local charges $40 so might be a common fee

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My understanding of consumer law is it is your responsibility to get it back to whoever you bought it from. Your contract in this case is with H&F not NZ Asia or Leupold.

Originally Posted by Tech

My understanding of consumer law is it is your responsibility to get it back to whoever you bought it from. Your contract in this case is with H&F not NZ Asia or Leupold.

If thats correct and I hope it is , can anyone provide a link. it would suit a number of us

Originally Posted by jakewire

If thats correct and I hope it is , can anyone provide a link. it would suit a number of us

https://www.consumerprotection.govt....rt/warranties/

And I quote,
If things go wrong
If you have a manufacturer's warranty
Go back to the business that sold you the product. They can deal with the manufacturer on your behalf.

You do not have to contact the manufacturer, a repair person or any other third party yourself. If the seller tells you to do that, they are likely to be in breach of the Fair Trading Act by misleading you about your rights.

Go straight to the manufacturer if:

the supplier or trader has gone out of business
you bought directly from the manufacturer or importer
you bought the item privately.

Humping and Fisting strikes again.

Originally Posted by dogmatix

Humping and Fisting strikes again.

Yes, you can say that. But how many retailers would or actually do the freight back to Leupold for free?

Not sure why people use the middle man. Contact leupold directly and send to them. Easy to deal with, constant updates on job and progress.

Originally Posted by 300wsm for life

Not sure why people use the middle man. Contact leupold directly and send to them. Easy to deal with, constant updates on job and progress.

Its what I do.