Thread: Scope warranty servicing

Your sightron issue could be the NZ agent
Here's my experience. The first one was fine, I forget what was wrong a scratch inside by the reticle or something like that. It was when I received it brand new. After a bit, they say money back or a new scope. Cool took the money back, as it turned out I sent my rifle back from elsewhere so didn't need it.
The next scope was second hand, but life warranty anyway.
The first owner said do the screws up tight or the dials slip, they were bloody tight and still slipping. Tightened by him.
So I sent it back to the dealer, but before that talked on the phone they said try doing the screws real tight first see if that helps.
So it gets sent back, with a letter explaining what was wrong, and a suggestion they replace the dials/caps as the surface between the screw and caps were now not gripping, the dials just spin while the screws are tight.
Mean while I talk to sightron and they were helpful but the NZ dealer had to return the scope not me. I say well he's got it so he can do that then.
A few weeks went by and I finally got it back. I turn the dials and what do you know they slip.
So I phone them and say, what the hell... Well our gun smith cleaned them and put them back together saying there OK. Well there not, there still slipping.
So he didn't do anything.
So I send it back again. They order new dials and it's as good as gold, this took a few months mind you.
But they say I stripped them as I done them too tight, I say you guys kept saying do them tighter. And while I had them real firm I didn't go extreme I know the limits. And if you have ever adjusted resettable turrets you will know it's pretty hard to go too tight as your fighting the turret which will turn.
So I'm left paying for the caps and twice as much frieght as I needed too.
Paying for turrets didn't worry me too much. I suggested it, but did think they would pay.
It was the half ass attempt at fixing it and the double freight because of it. A trained monkey could figure out what was up. and then blaming me for doing them too tight, when there whole solution was do them up tighter.
It did work out in the end though.