if you want to get cynical ( realistic ) about people work in a service industry, you will see the good the bad and the ugly every day.
mate from the old days when we drove shuttlebuses told me this story which happened to him last weekend . . 2 guys plead for him to go back and pick their mate up who was running late but has to get to the airport in the next town and sadly he has a broken leg. Its going to put my mate well behind in time and his next meal break is now down to ten minutes but eventually he gives in and drives back . . when he gets there the guy walks over to the bus carrying his bag, No broken leg, another good story to add to his collection, we both laughed.
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