Thread: Swarovski defect

Originally Posted by Johnny Utah

After a week away using my Brand new (5-6 week) old 10x42 Swarovski binos have noticed a black spot on the left hand barrel right at the top edge definitely internal have checked and checked again after wiping the lens and eye pieces out. Now I know that it’s there I cannot stop noticing it.After Agonising over getting them in the first place it’s a massive disappointment
Have taken them back to point of sale they have acknowledged the defect and said they will need to talk to the rep and then send to Wellington to be looked at and then possibly back to Austria ffs.

Would I be unreasonable to think bugger that
#1 I need them don’t want to be without Binos

#2 Pissed off thinking about my 6week old binos Being Opened up By someone other than the people that made them And given back may as well have got second hand ones

#3 If they have to go back to the factory who knows how long it will take in this current post COVID deal

What are my options has anyone else been in a situation similar or had dealings with Swarovski I feel like they should be replaced given age but they do have the right of repair under the consumers act is that correct?

Any advice appreciated cheers

I would hold them - as I am sure they still OK to use
Tell the supplier to get you a replacement or at the very least a "lend" pair whilst yours are away - which I am 99% sure they will need to go back to factory in Austria
PS
I would not let anyone here open them up - they have to go back t Swaro - Austria