Thread: Swarovski defect

I think its your right under the consumer guarantee act that you receive a new pair if you wish. Clearly this pair does not meet or exceed your expectation for this level of optic, or arguably, most optics. As a very reputable brand where clarity is everything, I would argue they are not fit for purpose and as @Frodo points out, you don't want to buy a brand new second hand pair.
I believe you have the legal standing within 90 days, if that is the stance you wish to take.

Originally Posted by Gerardo

I think its your right under the consumer guarantee act that you receive a new pair if you wish. Clearly this pair does not meet or exceed your expectation for this level of optic, or arguably, most optics. As a very reputable brand where clarity is everything, I would argue they are not fit for purpose and as @Frodo points out, you don't want to buy a brand new second hand pair.
I believe you have the legal standing within 90 days, if that is the stance you wish to take.

https://www.consumerprotection.govt....ulty-products/

Its with the retailer / manufacturer to decide if they will repair or replace but within an reasonable time frame. If taking too long to repair you can ask for a refund/ replacement. For cheaper goods probably easier for them to bin it and give you a new one, plus it provides customer satisfaction.