Thread: Swarovski Repair

Still waiting for repair on my Kahles Bino 10x42. Been 13 mths so far and was in warranty. Last contact last year - JP tried to chase up the new NZ agent to no avail last Oct. Might claim insurance - hopeless really.

Originally Posted by akaroa1

Crowd fund a forum pair to cover guys who send them back for repairs

I was actually a bit disappointed that the NZ agents didn't have an ex demo loaner pair

Have made some enquiries with a very well connected German I've guided a bit.
He's extraordinarily well connected and frankly it wouldn't surprise me if he knew who owned Swarovski Optik

Originally Posted by Hunteast

Still waiting for repair on my Kahles Bino 10x42. Been 13 mths so far and was in warranty. Last contact last year - JP tried to chase up the new NZ agent to no avail last Oct. Might claim insurance - hopeless really.

Jesus! That would suck multiple ball sacks all at once!!


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Originally Posted by Hunteast

Still waiting for repair on my Kahles Bino 10x42. Been 13 mths so far and was in warranty. Last contact last year - JP tried to chase up the new NZ agent to no avail last Oct. Might claim insurance - hopeless really.

That's complete unacceptible shit you need to rattle some cages

Originally Posted by akaroa1

Yeah i will be doing the same

Will need to buy or borrow another pair of RF binos

NZ rep JP gave me a loan pair well mine were away

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This should be JP email
Not the phone number

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Originally Posted by akaroa1

Bump
This email address isn't valid for Swarovski any more !

Anyone know who to contact now ?

Range finder button on my ELs fell apart in the middle of a hunt

Maybe try jean-paul.klaus@swarovskioptik.com instead?

Edit: beaten my 25/08IMP

I've got him now

The email I gad in my system from previous correspondence had changed

It‘s owned by the Swarovski family.

Originally Posted by littlemorepork

It‘s owned by the Swarovski family.

Well my friend doesn't know the Swarovski owners !

Sends me a picture a few days ago meeting a NZ Member of parliament at a function in Germany.
So I assumed he had good connections.
Turns out he does, but not the right ones to impress me

Well JP has sent a loaner pair of Swarovski binoculars to CHCH for me to have while mine are going back to Austria fro repairs.

So the offers form friends and forum members are appreciated but not required
And very happy with the Swarovski NZs efforts so far