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I remember the contact details floating around here for an agent that could facilitate returning Swarovski stuff for repair/service. Does anybody know who this was? Have been having a few issues with accuracy on a couple different rifles lately and today a gunsmith mounted up another scope and confirmed that the scope I've been using is poked and won't hold zero. I'd like to get it sorted if possible. Cheers
Nightforce or Leupold VX5 HD
:)
Get ya flappy disc out :P
Klaus Jean-Paul <jp.klaus@swarovski.com>Quote:
Originally Posted by Ryan_Songhurst
Jp is the man to get hold of he's awesome
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That's the one cheers I'll flick him an email. Is he NZ based?Quote:
Originally Posted by 25/08 IMP
Yep, he's in AucklandQuote:
Originally Posted by Ryan_Songhurst
Thanks team, JP sent me an email this morning so got the ball rolling
Bump
This email address isn't valid for Swarovski any more !
Anyone know who to contact now ?
Range finder button on my ELs fell apart in the middle of a hunt
JP is still around and he certainly had the Swarovski trailer last month.
You could try,
service-aunz@swarovskioptik.com
I just went thru local hjnting and fishing cos was too worried about couriering mine to get sorted. They fully rebuilt mine when button went new glass new green covering and new lend caps etc. Great to deal with
Yeah i will be doing the sameQuote:
Originally Posted by Parky
Will need to buy or borrow another pair of RF binos
That’s my dilemma too. I want to send mine for a service but not want to be months without them or have to buy another RF binoQuote:
Originally Posted by akaroa1
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Crowd fund a forum pair to cover guys who send them back for repairsQuote:
Originally Posted by Dreamer
I like that ideaQuote:
Originally Posted by akaroa1
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Still waiting for repair on my Kahles Bino 10x42. Been 13 mths so far and was in warranty. Last contact last year - JP tried to chase up the new NZ agent to no avail last Oct. Might claim insurance - hopeless really.
I was actually a bit disappointed that the NZ agents didn't have an ex demo loaner pairQuote:
Originally Posted by akaroa1
Have made some enquiries with a very well connected German I've guided a bit.
He's extraordinarily well connected and frankly it wouldn't surprise me if he knew who owned Swarovski Optik
Jesus! That would suck multiple ball sacks all at once!!Quote:
Originally Posted by Hunteast
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That's complete unacceptible shit you need to rattle some cagesQuote:
Originally Posted by Hunteast
NZ rep JP gave me a loan pair well mine were awayQuote:
Originally Posted by akaroa1
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This should be JP email
Not the phone number https://uploads.tapatalk-cdn.com/202...f70d8c42ce.jpg
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Maybe try jean-paul.klaus@swarovskioptik.com instead?Quote:
Originally Posted by akaroa1
Edit: beaten my 25/08IMP
I've got him now
The email I gad in my system from previous correspondence had changed
It‘s owned by the Swarovski family.
Well my friend doesn't know the Swarovski owners !Quote:
Originally Posted by littlemorepork
Sends me a picture a few days ago meeting a NZ Member of parliament at a function in Germany.
So I assumed he had good connections.
Turns out he does, but not the right ones to impress me
Well JP has sent a loaner pair of Swarovski binoculars to CHCH for me to have while mine are going back to Austria fro repairs.
So the offers form friends and forum members are appreciated but not required
And very happy with the Swarovski NZs efforts so far