Thread: Swarovski Repair

I remember the contact details floating around here for an agent that could facilitate returning Swarovski stuff for repair/service. Does anybody know who this was? Have been having a few issues with accuracy on a couple different rifles lately and today a gunsmith mounted up another scope and confirmed that the scope I've been using is poked and won't hold zero. I'd like to get it sorted if possible. Cheers

Nightforce or Leupold VX5 HD

Get ya flappy disc out

Originally Posted by Ryan_Songhurst

I remember the contact details floating around here for an agent that could facilitate returning Swarovski stuff for repair/service. Does anybody know who this was? Have been having a few issues with accuracy on a couple different rifles lately and today a gunsmith mounted up another scope and confirmed that the scope I've been using is poked and won't hold zero. I'd like to get it sorted if possible. Cheers

Klaus Jean-Paul <jp.klaus@swarovski.com>
Jp is the man to get hold of he's awesome

Sent from my CPH2145 using Tapatalk

Originally Posted by 25/08 IMP

Klaus Jean-Paul <jp.klaus@swarovski.com>
Jp is the man to get hold of he's awesome

Sent from my CPH2145 using Tapatalk

That's the one cheers I'll flick him an email. Is he NZ based?

Originally Posted by Ryan_Songhurst

That's the one cheers I'll flick him an email. Is he NZ based?

Yep, he's in Auckland

Thanks team, JP sent me an email this morning so got the ball rolling

Bump
This email address isn't valid for Swarovski any more !

Anyone know who to contact now ?

Range finder button on my ELs fell apart in the middle of a hunt

I just went thru local hjnting and fishing cos was too worried about couriering mine to get sorted. They fully rebuilt mine when button went new glass new green covering and new lend caps etc. Great to deal with

Originally Posted by Parky

I just went thru local hjnting and fishing cos was too worried about couriering mine to get sorted. They fully rebuilt mine when button went new glass new green covering and new lend caps etc. Great to deal with

Yeah i will be doing the same

Will need to buy or borrow another pair of RF binos

Originally Posted by akaroa1

Yeah i will be doing the same

Will need to buy or borrow another pair of RF binos

That’s my dilemma too. I want to send mine for a service but not want to be months without them or have to buy another RF bino


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Originally Posted by Dreamer

That’s my dilemma too. I want to send mine for a service but not want to be months without them or have to buy another RF bino


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Crowd fund a forum pair to cover guys who send them back for repairs

Still waiting for repair on my Kahles Bino 10x42. Been 13 mths so far and was in warranty. Last contact last year - JP tried to chase up the new NZ agent to no avail last Oct. Might claim insurance - hopeless really.

Originally Posted by akaroa1

Yeah i will be doing the same

Will need to buy or borrow another pair of RF binos

NZ rep JP gave me a loan pair well mine were away

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Originally Posted by akaroa1

Bump
This email address isn't valid for Swarovski any more !

Anyone know who to contact now ?

Range finder button on my ELs fell apart in the middle of a hunt

Maybe try jean-paul.klaus@swarovskioptik.com instead?

Edit: beaten my 25/08IMP