Thread: Swarovski z5 problem

Originally Posted by Tahr

I posted a z3 scope direct back to their service department for a rebuild. Couldn't be bothered stuffing around through the agent although I did purchase it through him.
Took about 16 weeks for it to return but it was a complete rebuild of a bent scope and it cost $700 NZ. I was pleased with that. Better than chucking it in the dump and I basicaaly got a new scope for $800 including postage.

If you do send it direct, include instructions and advise them of your preferred method of payment. Repeat in an email, and they will let you know the cost when it's ready to freight and you send them your card details.

I sent the card details in 2 seperate emails. Half in each. It was my own form of security not sure if it would deter a hacker but I felt better about it.

Why not just put in a contents claim and get a new scope for the cost the excess?

Originally Posted by PerazziSC3

Why not just put in a contents claim and get a new scope for the cost the excess?

Yeah. That's how it sort of ended up.

The point I was making was that going direct to the factory does work.