Three years ago I had a sparc i bought 2nd hand and I tore the cover on the on off button. Contacted vortex directly and was told that the model was discontinued but would either be repaired or replaced if I sent it to them. I did a customs dec with sn etc and sent it off. 6 weeks later it comes back with all new rubbers and lense covers.
Only cost postage to the us.
I guess things have changed thanks to the un and a lack of world peace.
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