Thread: A tale of customer service

I had a similar experience 15-20 years ago, it's usually a person working for a pay cheque rather than someone that's passionate about what they do. Purchased a new 10/22 and had no end of BS from the shop staff re feeding issues. I took it to another shop, they test fired it and called the importers rep. Next day I had a call from the shop in question to bring it in for repair. Fixed but never quite right so sold it and 5 years ago got another Marlin to replace it, ironically from the same shop because their customer service is now top notch.