Thread: Tikka t1X - Beretta NZ sales policy

Originally Posted by ChrisW

7x64 - Beretta does not deal directly with the public hence being directed to a dealer. Sounds like you didn't follow through and contact a dealer, and instead chose to sort the problem yourself - which is cool if that's what you want to do. This is the same as a car part or other item that only comes as a part of an "assembly". Often in life you need to purchase an "assembly" when you only need a specific part from it. Happens all the time. Car parts for example. We need to purchase an "assembly" ourselves.

Yup, totally understand that. All I’m saying is this isn’t true for all local agents, which as an end user represents different levels of support at a practical level. Saying “this is how we do it” is fair enough, but you can’t blame the customer for then perceiving they are receiving better support elsewhere, which ultimately may make up part of their purchasing decision.