Thread: When you buy a dud

Originally Posted by Bonecrusher

Thinking along these lines what if you marry a dud - does the "Consumers Guarantees Act " apply Can we return to place of purchase i.e. the motherinlaw? Sorry it's not performing like it should! high maintenance costs? Needs body work done!

No unfortunately. 99% of the time these are classed as second hand by the time anyone ever gets near one. And the suppliers definition of "normal use" may differ from yours significantly. Replacement is not usually an option due to the newer models being much the same as the older ones and often causes more issues than it solves, and finally all repairs are mostly at your cost as these will fall outside a very limited warranty. You can try to return them and sometimes they will accept them but that does mean they will accept fault and refunds are then even less likely.

Originally Posted by timattalon

No unfortunately. 99% of the time these are classed as second hand by the time anyone ever gets near one. And the suppliers definition of "normal use" may differ from yours significantly. Replacement is not usually an option due to the newer models being much the same as the older ones and often causes more issues than it solves, and finally all repairs are mostly at your cost as these will fall outside a very limited warranty. You can try to return them and sometimes they will accept them but that does mean they will accept fault and refunds are then even less likely.

Oh I really like that top man