Thread: Zeiss repairs

I had the retical in a Zeiss scope changed. The scope had to go back to the factory in Germany. The process was incredibly laborious and expensive. There is no postal agreement between Germany and NZ, so it had to go by a courier. Zeiss would accept only one courier which they nominated. The insurance was eye watering. The change of retical took about 4 months. I would never, ever try the same thing with Zeiss again. If a company in NZ wants to do all the leg work for you at a good price then maybe it is worth getting the binos fixed rather than claiming on your insurance. I claimed on my insurance for a Swarovski scope that met the ground at an unfortunate angle. The insurance company said that glass was not covered by my policy. It took 2 years to get them to see that glass in a scope was not glass in a house window frame.